Privacy Policy (Updated: November 10, 2024)

Introduction

Welcome to Jelbag! We respect your concerns about privacy and are committed to protecting your personal information. This Privacy Policy (“Privacy Policy”) explains the types of information we may obtain from individuals who visit our website (www.jelbag-com.preview-domain.com) (the “Site”) or use our mobile applications (each, an “App” and collectively, “Apps”), which includes tools such as chat available through our Site and Apps. Additionally, this Privacy Policy sets out how Jelbag may use, disclose, and protect your personal information.

This Privacy Policy also includes certain disclosures relevant to users located in the United States and the United Kingdom, and is intended to comply with applicable privacy laws. Where appropriate, additional notices (such as the “California Privacy Notice” below) supplement this Privacy Policy.

Information We Obtain

1. Information You Provide Us

We collect and maintain information that you provide to us through your use of our services (“Services”), including:

• Personal Information: Name, shipping address, billing address, payment card information, telephone number(s), email address(es).
• Purchase Information: Data related to your purchases, returns, exchanges, and product preferences.
• Other Information You Choose to Share: For example, if you post comments or other content in publicly available forums on our Services (e.g., product reviews, Q&A forum) or enter contests and promotions.

Examples of how we collect this information:

• When you set up your account and make online purchases.
• When you seek assistance from our customer service team through email, telephone, live chat, or other channels.
• When you enter our contests, sweepstakes, or other promotions.
• When you post comments or other content on our Site or Apps.

2. Information We Obtain by Automated Means

We may use technology to automatically collect information about you and your devices when you visit our Site or use our Apps, including:

• Device Information: Device type, operating system, browser type, IP address.
• Usage Information: Date, time, and duration of your visit; pages viewed; navigation paths; actions taken on our Site and Apps.
• Interaction Information: Clicks, mouse movements, and scrolls recorded by session replay services.

3. Information We Obtain from Other Sources

We may receive information about you from other sources to help us improve our Services and enhance your shopping experience. Such sources may include:

• Payment Processors: Information necessary to process your payments.
• Data Brokers: Demographic and behavioral information.
• Shipping Carriers: Information related to the delivery of your orders.

How We Use the Information We Obtain

We may use, process, and disclose the information we collect about you for our business purposes, including:

• Fulfilling Orders and Providing Services: Processing your orders, managing your account, handling payments, providing customer support, and ensuring proper delivery of products.
• Creating and Maintaining Your Account: Managing your Jelbag account, including updating your account information and communicating with you about your account and orders.
• Improving and Personalizing Our Products and Services: Enhancing our product offerings, customizing your shopping experience, and personalizing recommendations based on your preferences and purchase history.
• Analyzing Site and App Usage: Understanding how you interact with our Site and Apps to improve functionality and user experience.
• Marketing Communications: Sending you promotional materials, offers, and updates about our products and Services. You may opt out of these communications at any time (see “Your Choices” below).
• Preventing Fraud and Ensuring Security: Protecting against unauthorized transactions, ensuring the security of our Site and Apps, and maintaining the integrity of our Services.
• Conducting Research and Development: Analyzing data to develop new products, services, and features to better meet your needs.

We may also use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

Cookies and Interest-Based Advertising

Tracking Tools We Use

We and third-party ad technology providers may collect information about you and your devices over time and across different websites and online services through the use of tracking tools, including cookies, web beacons, clear GIFs, pixels, device identifiers, and other online information-gathering tools. These technologies help us to:

• Authenticate your account and store your password.
• Monitor the performance of our Services.
• Learn how you interact with our Site and Apps.
• Personalize your experience.
• Optimize and tailor our Site and Apps.
• Make product recommendations.
• Measure the effectiveness of our advertising.
• Conduct data analytics and research to improve our Services and product offerings.

Interest-Based Advertising

We and third-party ad technology providers may use cookies to learn about the ads you see and interact with, and other actions you take on our Services. This allows us to provide you with more relevant and useful ads on both Jelbag-owned and operated Services and third-party websites, apps, and online services.

Opt-Out Options:

• Interest-Based Advertising Opt-Out: You may opt out of receiving interest-based ads by visiting the DAA consumer opt-out page or the NAI consumer opt-out page.
• Apps Opt-Out: Use the DAA’s AppChoices program to opt out of receiving certain in-app interest-based ads.
• Global Privacy Control (GPC): You may use GPC to signal your opt-out preference. Visit globalprivacycontrol.org for more information.

Please note that opting out of interest-based advertising does not mean you will no longer receive ads from us, but rather that the ads you receive may not be as relevant to your interests.

Information We Disclose

We may share information about you with third parties in order to conduct our business, when legally required, or with your consent, including:

1. Affiliates and Subsidiaries

We may share your information with our affiliates and subsidiaries for business, operational, promotional, marketing, or other purposes consistent with this Privacy Policy.

2. Service Providers

We may disclose the information we obtain about you to service providers who perform services on our behalf, such as:

• Order fulfillment and shipping.
• Payment processing.
• Data analysis.
• Marketing and advertising.
• Customer service support.
• Fraud prevention and security.

Our service providers are restricted from using your personal information in any way other than to provide services for us.

3. Business Partners

With your consent and at your direction, we may share your information with our business partners so they can provide you with services that you request or that may interest you.

4. Other Third Parties

We may disclose your information to other third parties in connection with our marketing efforts to promote our Services, or as otherwise directed by you.

5. Business Transfer

We may disclose, transfer, or assign the information collected about you in the event that we sell or transfer (or contemplate the sale or transfer of) all or a portion of the assets or business of Jelbag, including as part of a merger, acquisition, or joint venture. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

6. Protection of Jelbag and Others

We may disclose information about you to the government or to other third parties to comply with applicable law, regulations, governmental or quasi-governmental requests, court orders, subpoenas, or other legal processes. We may also disclose information if necessary to:

• Enforce any of the Terms of Use for our Services or investigate potential violations thereof.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Protect against harm to our Services.
• Protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Your Choices

You have certain choices in connection with the personal information we obtain about you, as described below.

1. Cookies

Most Internet browsers have a “Help” feature that will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly.

2. Email Marketing Opt-Out

If you wish to opt out of any of our marketing email communications, you may contact our customer service representatives at 1-307-443-5345 or email us at service@jelbag-com.preview-domain.com. You also may follow the “unsubscribe” instructions included in our promotional emails. Please note that removal from our marketing list may not immediately stop marketing or advertising content already in the process of distribution. If you unsubscribe from marketing communications, you may continue to receive transactional communications (e.g., order status, recall information, administrative messages).

3. Interest-Based Advertising Opt-Out

You may opt out of receiving interest-based ads from us by visiting the DAA consumer opt-out page or the NAI consumer opt-out page. Opting out of interest-based advertising does not mean that you will no longer receive ads from us, but rather that the ads you receive may not be as relevant to your interests.

4. Apps Opt-Out

You may use the DAA’s AppChoices program to opt out of receiving certain in-app interest-based ads. Your mobile device may also provide a device-level advertising preference feature that prevents your device from receiving in-app interest-based ads.

5. Do-Not-Track

Some Internet browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. Our Site and Apps do not support “do not track” preferences and are not capable of satisfying such preferences you set.

Data Retention

We retain your information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect about you from unauthorized access, use, or disclosure.

Information from Children

Our Site and Apps are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13 online without the consent of the child’s parent or guardian, we will use reasonable efforts to promptly delete such information.

Links to Third-Party Websites, Apps, or Online Services

As a convenience to our visitors and users, our Services may contain links to third-party websites, apps, and online services that we believe offer useful information. This Privacy Policy does not apply to such third-party websites, apps, or online services. We suggest reviewing the privacy notices or policies of those third parties or contacting them directly for more information on their privacy practices. Jelbag is not responsible for the privacy practices of third-party services, regardless of whether they are linked to or otherwise connected to our Services.

How to Update Your Information

You may correct or update certain information collected about you by contacting us at service@jelbag-com.preview-domain.com or by editing your information and preferences on the “Your Account” and “Profile and Password” pages of our Site. Following receipt of a request from you, we will take reasonable steps to update or correct your information.

Changes to This Policy

We reserve the right, at our discretion, to modify our privacy practices and to update and make changes to this Privacy Policy at any time without prior notice. If we make any changes, we will change the “Last Updated” date above and post the new Privacy Policy here: www.jelbag-com.preview-domain.com/pages/privacy-policy. You should consult this Privacy Policy regularly for any changes. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on our website prior to the effective date of the change.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below:

Jelbag Legal
Powered by Indicom LLC
5830 E 2nd St, Ste 7000 #19886
Casper, Wyoming 82609, US
legal@jelbag-com.preview-domain.com

California Privacy Notice

This California Privacy Notice (“California Notice”) supplements the Jelbag Privacy Policy. It applies solely to California consumers and addresses personal information we collect online and offline. This California Notice does not apply to Jelbag personnel or job applicants.

This California Notice uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (the “CCPA/CPRA”).

1. Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the “Last Updated” date of this California Notice) the following categories of personal information about you:

• Identifiers: such as your real name, alias, postal address, unique personal identifier (e.g., device identifiers, cookies, beacons, pixel tags, mobile ad identifiers), telephone number, email address, account name, etc.
• Additional Data Subject to Cal. Civ. Code § 1798.80: signature, payment card number, debit card number, and other financial information.
• Protected Classifications: characteristics of protected classifications under California or federal law (e.g., race, religion, age, sex).
• Commercial Information: products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
• Online Activity: Internet or other electronic network activity information, including browsing history, search history, and interactions with our Site, Apps, or ads.
• Geolocation Data.
• Sensory Information: audio, electronic, visual, or similar information.
• Inferences: drawn from any of the information identified above to create a profile about you.

We may use (and may have used during the 12-month period prior to the “Last Updated” date of this California Notice) your personal information for the purposes described in the How We Use the Information We Obtain section above, including:

• Performing services (e.g., fulfilling orders, processing payments, providing advertising or analytics).
• Auditing related to counting ad impressions and auditing compliance.
• Short-term, transient uses.
• Helping to ensure security and integrity.
• Debugging to identify and repair errors.
• Undertaking internal research.
• Undertaking activities to verify or maintain the quality or safety of a service.

We do not collect or process sensitive personal information for the purpose of inferring characteristics about consumers. To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

2. Sources of Personal Information

During the 12-month period prior to the “Last Updated” date of this California Notice, we may have obtained personal information about you from the following categories of sources:

• Directly from you: e.g., when you make a purchase, interact with customer service, or participate in surveys.
• Your devices: e.g., when you visit our Site or use our Apps.
• Your family or friends: e.g., when they provide us with your contact information to send you gifts or information.
• Our affiliates and subsidiaries.
• Vendors who provide services on our behalf.
• Our business partners.
• Online advertising services and advertising networks.
• Internet service providers.
• Data analytics providers.
• Operating systems and platforms.
• Social networks.
• Data brokers.

3. Sale or Sharing of Personal Information

We do not sell your personal information in exchange for monetary compensation. However, we may share personal information with certain third parties (such as online advertising services) or allow them to collect personal information via automated technologies on our Site and Apps for cross-context behavioral advertising purposes. Under California law, “sharing” personal information for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information. You have the right to opt out of these disclosures of your information.

We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared in the 12 months prior to the “Last Updated” date of this California Notice) the following categories of personal information about you to online advertising and data analytics services and social media networks:

• Identifiers
• Commercial Information
• Online Activity
• Inferences

We will not discriminate against you for exercising any of the rights that are provided to you under applicable state privacy laws.

4. Exercise Your Rights

For Customers: If you have a Jelbag account, you may exercise your rights by using our online portal or by calling 1-307-443-5345. You may also email us at support@jelbag-com.preview-domain.com.

For Non-Customers: If you do not have an account, you may exercise your rights by contacting us at 1-307-443-5345 or emailing support@jelbag-com.preview-domain.com.

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